I didn't receive my free 3-month "Žalgiris Insider" code, what should I do?

If you're a 2026–2027 season ticket membership holder and didn't receive the email with your free 3-month "Žalgiris Insider" membership code, this guide explains why that may have happened and what to do next.

What you need to know before you start

• We sent codes only by email to all 2026–2027 season ticket membership holders.
• The code will not appear in the "Žalgiris" app notification center because the app wasn't used to send these codes.
• The most common reason you don't receive the code is that your email address may be unsubscribed from Žalgiris newsletters.

Action Steps

1. Check your inbox (including your spam/junk folder), using the email address registered to your season ticket membership.
2. Confirm whether that email address is unsubscribed from Žalgiris newsletters - if so, the email with your code never reached you.
3. Email us at bilietai@zalgiris.lt with your name and season ticket membership number so the team can verify your details and send your unique code. You can also do that by pressing the "Write us an email!" button at the bottom of the page.
4. Wait for a reply, and once you receive your code, redeem it by following "How do I redeem my free 3-month 'Žalgiris Insider' membership code?".

Additional tips

• Your unique code is only valid until December 31, 2026, so reach out as soon as possible to make sure you have time to redeem it.
• If you already have a code but it shows as invalid, check that you copied it exactly, without extra spaces - follow our troubleshooting guide "I'm a 'Žalgiris Insider' member, but my code isn't valid".
• To learn more about what comes with a "Žalgiris Insider" membership, see our article explaining what you get.