I'm a "Žalgiris Insider" member, but my code isn't valid

Problem

You're a "Žalgiris Insider" member and can't use the code you received - the system won't accept it, or it says the code isn't valid.

Symptoms

• The system says the code is incorrect or invalid.
• You entered the code, but the discount wasn't applied.
• You've never used the code before, but it's still not being accepted.

How to resolve this?

NOTE: Codes are only valid for holders of an annual or club membership - codes are not valid for monthly memberships. You can read more about "Žalgiris Insider" membership in our Help Center.

1. Copy the code (don't type it manually) from the email you received and paste it into the relevant field - typing it manually makes it easy to make a mistake (missing a character, mixing up letters).
2. Check whether the copied code has any extra spaces at the beginning or end, and if so, remove them.
3. Make sure you're entering the code into the correct field during the purchase process, and not into a search box or another field.
4. If, after all these steps, the code is still not accepted and hasn't been used before, contact us by email at bilietai@zalgiris.lt, providing the code you have.

Additional tips

• The code is usually for one-time use - if it has already been used for an earlier purchase, it cannot be used again.
• We recommend always copying the code directly from the email you received, rather than typing it manually. You can read more about how to enter the code in the system in our Help Center.