What to do if I can't purchase a Žalgiris Insider subscription?

Trying to become an Insider, but the order will not go through? Here are a few quick things worth trying first.

Before You Begin

Subscription orders most often fail due to incorrect card details, insufficient funds, or security restrictions your bank applies to online transactions.

Here is what you need to do

1. Double-check that you entered all your card details correctly: the number, expiry date, and CVC code.
2. Make sure your card has enough funds to cover the chosen plan.
3. Try a different payment card or payment method if your first attempt did not go through.
4. If you are using a discount or activation code, check that you entered it correctly and that it's still valid.
5. If the problem keeps happening, log out of your account, clear your browser cache, or try a different browser or device.

Additional Tips

• Some banks automatically block online subscriptions as suspicious activity; in that case, contact your bank to confirm the transaction.
• If none of the steps work, email the club's support team and mention which plan you tried to buy and what error message appeared.
• Before reaching out for help, take a screenshot of the error message; it will help resolve the issue faster.