What to do if you lost an item at Žalgirio Arena?

If you notice your scarf, wallet, or another valuable item is missing after a game or concert, do not panic. Our security team carefully collects and stores all items found in the arena to return them to their owners as quickly as possible.

NOTE: Be prepared to describe the item's unique features or show a photo of a similar item to help us verify that the find belongs to you.

Before You Begin 

We register and store all items found in the arena at our administration offices. We recommend contacting us as soon as possible, as we store found items for a limited time, and the volume of lost property can be high during popular events.

Here is what you need to do

1. If you are still at the arena, immediately approach the nearest security staff member or visit the information desk in the main hall.
2. If you noticed the loss after returning home, contact our security service by phone at +37061031472.
3. You can also email an inquiry to apsauga@zalgirioarena.lt, including the event date and as detailed a description of the item as possible.

Additional tips

• If you left an item in the cloakroom, keep your cloakroom tag, as it is the primary proof for reclaiming left clothing.
• For documents or bank cards, we recommend contacting your bank immediately so you can block your accounts in time.
• If the lost item contained your contact information, our team will try to contact you within the next few business days.
• You can find more useful information on how to prepare for your visit in our visitor rules section.