I issued a Žalgiris e-ticket from my season pass, but I can't find it

Problem

You issued a Žalgiris e-ticket from your season pass, but couldn't find it or didn't receive it, and don't know where to look for it.

Symptoms

• You didn't receive the e-ticket by email and think the issuing process failed.
• You can't find the issued e-ticket in your account.
• You don't know how to download or print the e-ticket.

How to resolve this?

NOTE: Žalgiris e-tickets are not sent automatically by email - you need to find and download them yourself from your account.

1. Log in to your season pass account at zalgiris.koobin.com.
2. Once logged in, go to the "Your Purchases" section of your profile - there you'll see all the e-tickets issued from your season passes.
3. Click the "More information/print ticket" button next to the ticket you want - you'll be able to download or print it.

Additional tips

• Issued e-tickets are stored in the "Your Purchases" section, not the season pass section - this is the most common reason they can't be found.
• You can show the e-ticket on your phone or print it out - both options are accepted at the entrance to the game.