I lost my Žalgiris season pass card - what should I do?

Problem

You've lost your physical Žalgiris season pass card and don't know what to do - how to block it and how to get a new one.

Symptoms

• You can't find your season pass card and can't enter the game.
• You don't know how to report a lost card or what the replacement process is.

How to resolve this?

NOTE: blocking a card is an irreversible action - it cannot be undone.

1. Make sure the card is really lost. We recommend checking all possible locations for the card once more.
2. Send an email to bilietai@zalgiris.lt to inform us about the lost card. If you have several season passes, specify the exact seat of the season pass whose card was lost.
3. Once we receive your email, the lost card will be blocked immediately, and its barcode will be changed to prevent possible misuse.
4. You'll be able to pick up your new card by visiting the Žalgiris Arena ticket office during its opening hours - you'll need to pay a card production fee (10.00 EUR) at the ticket office. You can read more about the process for collecting a new card in our Help Center.
5. If you don't want to pay for a new card or don't need it urgently, you can use alternatives: issue e-tickets for specific games from your season pass, or use a virtual season pass in the Žalgiris app.

Additional tips

• Issuing e-tickets and using a virtual season pass allow you to enter games without a physical card while the new card issuance is being resolved.
• Report the loss as soon as possible - this protects you from potential misuse of the card.