Will my Žalgiris season pass card still be valid if I've issued an e-ticket from my season pass?

Problem

You issued a Žalgiris e-ticket from your season pass and don't know whether you'll still be able to use your physical season pass card to enter the game.

Symptoms

  • You're trying to enter the game with your season pass card after having issued an e-ticket from it.
  • You don't understand why the card is no longer accepted at the entrance.

How to resolve this?

NOTE: once an e-ticket is issued from a season pass card, that card automatically becomes invalid for that specific game - this action cannot be undone.

In this case, use the issued e-ticket to enter the game, which you can find under Your Purchases in your account on the zalgiris.koobin.com website. You can read more about what to do if you can't find your issued ticket in our Help Center.

NOTE: You can show the e-ticket on your phone or print it out - both options are accepted at the entrance.

Additional tips

  • In the future, before issuing an e-ticket, make sure you really want to give up your season pass card's validity for that game - this action cannot be undone.
  • If you plan on entering with your physical card, it's best not to issue an e-ticket for that particular date.

Do you have any additional questions?

Consider writing us an e-mail!
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