I can't get an invoice for my Žalgiris ticket

Problem

You want to get an invoice for Žalgiris tickets you purchased, but you don't know how to generate it in the system, or you're trying to do this after the event.

Symptoms

• You can't find the invoice generation button.
• You don't know what data is required to issue an invoice.
• You're trying to issue an invoice after the event has already taken place.

How to resolve this?

NOTE: An invoice can only be generated before the event ends; after the event, this option is no longer available in the system.

1. If the event hasn't happened yet, log in to your account at zalgiris.koobin.com using the email address you used to make the purchase.
2. Once logged in, go to My Profile → Your Purchases and find the purchase for which you need an invoice.
3. Click the "More information/print ticket" button next to the selected purchase.
4. In the window that opens, click the "Invoice" button and fill in the required details in the table.
5. Once you've entered all the details correctly, click "Generate invoice." Your PDF will download automatically.
6. If the event has already taken place, an invoice can no longer be generated in the system. Please contact us by email at bilietai@zalgiris.lt, and we'll help you.

Additional tips

• An invoice is generated separately for each purchase - if you have several purchases, you'll need to go through the process individually for each one.
• We recommend generating your invoice right after the purchase, so you don't have to remember this step later. You can also read more about how to issue an invoice step by step in our Help Center.