Money was charged, but I didn't receive my Žalgiris ticket

Problem

During payment, money was charged from your account, but you did not receive the Žalgiris tickets by email or they did not appear in "My profile".

Symptoms

• Money was charged from your account, but you did not receive tickets.
• There are no tickets in "My profile" under "Your purchases".
• You did not receive a confirmation email after payment.

How to resolve this?

1. Check "My profile" under "Your purchases" and your email spam folder - sometimes tickets or confirmation emails end up there. If a ticket was purchased but you still can't find it, you can read more about the case of a missing ticket in our Help Center.
2. If the tickets are still missing, send a copy of the payment by email to bilietai@zalgiris.lt - the copy must show the payer's name, account number, and payment purpose. Without this information, we cannot verify the payment.
3. Wait for our response: if the payment is received and the tickets can be confirmed, they will be sent to you; if the tickets are no longer available, the full paid amount will be refunded.
4. If you want to guarantee that you keep your chosen seats and can't wait for our response, you can buy the tickets again, and request a refund for the original (unsuccessful) payment by email at bilietai@zalgiris.lt.

Additional tips

• Transactions with some banks or payment service providers can take longer than usual - please wait a few minutes before contacting us.
• Make sure the payment was made using the same email address your account is registered with - otherwise the system cannot automatically assign the ticket.