I can't buy a Žalgiris ticket online

Problem

You're trying to complete the Žalgiris ticket purchase process online, but the system won't let you complete the purchase, or an error appears during the purchase.

Symptoms

• An error message appears during the purchase process.
• The website doesn't load or "gets stuck" at the payment step.
• The ticket isn't added to the cart, or the purchase can't be completed.
• You previously tried to buy tickets, but the purchase process wasn't completed. If this happened after returning from the bank page, you can read more about the specific case involving the bank page in our Help Center.

How to resolve this?

NOTE: Check whether the issue is resolved after each step.

1. Try a different browser (e.g., if you used "Safari" - try "Chrome" or "Firefox") - some browsers may block scripts or cookies needed for the purchase.
2. If you already tried to buy tickets earlier but the purchase wasn't completed, wait 15-20 minutes before trying again - the system needs time to confirm your previous transaction with the bank.
3. Try buying the ticket using a different device.
4. If the problem persists, contact us by email at bilietai@zalgiris.lt, describing the issue or attaching a screenshot showing the error.

Additional tips

• We recommend turning off ad blockers (AdBlock) during the purchase - they sometimes interfere with the process.
• An outdated browser cache can also cause errors - clear it if needed before trying again.