My Žalgiris seat reservation disappeared after returning from the payment page, what do I do?

Problem

You started buying a ticket on the Žalgiris Koobin website, were redirected to the bank's payment page, but returned without completing the payment. After that, the reservation disappeared, and the ticket is no longer in your cart.

NOTE: The steps are similar if you don't yet see the reservation after successfully paying for the seats.

Symptoms

• The cart is empty after returning from the bank page.
• The previously selected seats are no longer available or are shown as taken.
• You did not receive a confirmation email about a successful purchase.

How to resolve this?

NOTE: Check whether the issue is resolved after each step.

1. Wait 15-20 minutes before trying to make the purchase again. When a payment is initiated but not completed, it temporarily holds your seats while it waits for bank confirmation. During this time, the seats are temporarily blocked and unavailable for repeat purchase.
2. After the waiting period, add the desired seats to your cart again, then complete the purchase using the usual steps.
3. Check "My profile", in the "Your purchases" section - to see if the ticket wasn't automatically assigned to your account.
4. Check your email spam folder - the confirmation email sometimes ends up there.
5. If you received confirmation from your bank (SMS or email) that the amount was charged. Still, the purchase is not shown as successful in the system, contact our support team by email at bilietai@zalgiris.lt and attach a copy of the payment showing the payer's name, account number, and payment purpose.

Additional tips

• If, after 15-20 minutes, the desired seats are sold out, but the bank has confirmed the payment, you can buy tickets again and request a refund of the original payment via email.
• During the purchase, we recommend not closing browser tabs and not clicking the back button in your browser - this is the most common cause of reservations disappearing.
• After choosing a payment method and clicking "Continue", you need to complete the purchase within 15 minutes.